Refund policy

This policy applies to paid Digitalcommsapi course access and cohort seats confirmed by invoice or written order. Prices on the website are informational only; no checkout runs on this site.

Eligibility

Full refunds are available if you cancel in writing before access credentials are issued and before any live session for that enrolment has started. Consumers in the United Kingdom may also have statutory cooling-off rights for distance contracts where applicable; we will honour those rights.

Timeframe

Refund requests should be sent within 14 days of payment for unused Desk Pass access, or at least 7 full days before the first live Control Cycle or Ledger Cohort session.

Full or partial refunds

Full refund: unused access cancelled within the windows above, or a course cancelled by Digitalcommsapi without a suitable alternative date.

Partial refund: if a live cohort is more than halfway complete and you withdraw for documented medical or bereavement reasons, we may offer a credit of up to 40% of the unused portion toward a future intake, at our discretion.

Non-refundable items

• Completed or substantially completed self-paced courses where more than half of marked checkpoints were submitted
• Custom scenario development fees already delivered for a Ledger Cohort
• Third-party venue costs already incurred for an agreed on-site day (passed through at cost)

Refund process

Email contact@digitalcommsapi.digital with your invoice number, learner name, and reason. We confirm eligibility within five UK business days.

Processing time and method

Approved refunds are returned by the original payment method within 14 UK business days of approval. Bank transfer refunds may take longer depending on your bank.

Cancellation by Digitalcommsapi

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Chargebacks initiated without contacting us first may delay resolution. Fraudulent enrolments are not eligible for refund. Nothing in this policy limits mandatory consumer rights under United Kingdom law.

Contact for refund requests

contact@digitalcommsapi.digital · 61 Folkestone Road; Windrush; OX18 3LH; United Kingdom · 078 3013 5011